Paying the ultimate price

After the China high speed rail crash tragedy over the weekend, I was not surprised to see that 3 high-ranking officials of China Railways were immediately fired. Whilst this very visible action from the government may go someway to appeasing the masses, it is not the correct reaction. Instead, China should shut down its high speed rail network until every inch of track has been walked, every power unit checked and every signal/safety device tested.

With all honesty, I do not believe that the train crash on Saturday can be said to have been a surprise. Mired in corruption allegations from the start, this visually impressive show-piece of Chinese infrastructure has had a series of embarrassing breakdowns in the last few weeks and so there was a degree of inevitability about Saturday's disaster.

Whilst corruption has doubtless played a part in what is increasingly looking like shoddy construction, it is not the only factor. China has "acquired" immense knowledge and capability almost overnight in many high tech industries, without the accompanying due process of trial, error, learning and refinement. As a result, I believe there is less of an appreciation of the complexities and risks associated with applying this technology. This shallow understanding therefore leads to a blasé approach to construction and maintenance, with a corresponding stretching of safety margins and tolerances.

45 people have now paid the ultimate price on Saturday. I pray that their deaths are motivating enough to ensure that the necessary steps are taken to ensure this will never happen again. But in a country of 1.4 billion and where life is still cheap, I fear that nothing will really change.

Insights or Sampling (Part 2)

On 7th June, I posted an observation about the "marketing" of Tibet 5100 mineral water.

I was fortunate enough to take a trip on the Shanghai-Beijing high speed railway a couple of weeks ago. At prices similar to flights, this is not a cheap experience and some forward thinking brands are already marketing to the captive premium audience in the waiting hall, eg: Cadillac:
















I was interested to note that Tibet 5100 had secured the exclusive rights to distribute a free bottle of water to every passenger. Surely a great opportunity to educate the fledgling brand's target audience on the provenance of this water through some effective display techniques and information leaflets? But no...here is the Tibet 5100 (Premium) mineral water distribution point at Hong Qiao station:
















Someone tell me why no one cares?

Retail Service Culture (or not)

If Retail in China is going to develop then it needs to learn service culture - and quickly.

The rapid growth of TaoBao and numerous other on line retailers will already be creaming off the most discerning, confident and knowledgeable shoppers who shun the crowded malls in favour of the convenience of shopping from the comfort of their home.

I visited a store in Shanghai this weekend with an intention of spending on a pre-researched major purchase. However, when a simple request for more specific details was rejected by the store staff because they could not be bothered to find out, I walked out.

I accept that China does not have a natural service culture, but I have seen first hand that the hotel companies are working hard to train this into their people. Unfortunately, the retailers are not, and it seems they will only learn their mistake when their shops are in future only visited by the simply curious who do not have any money to spend.

Life After iPhone (part 2)

Further to my previous post, my iPhone-less cold turkey experience lasted just 3 weeks!

Yesterday, I relented and so I am now the proud owner of an iPhone 3GS (because I don't like the design of the iPhone 4).

I heard last week from an expert during a research group that "anyone can get addicted to anything that gives pleasure". It seems I was addicted to my iPhone.

If I am not alone in this, then Apple's future commercial success is a psychological and medical certainty.